Finding a Grounds Maintenance or Landscape Maintenance Contractor takes time, but finding the right one is the key to saving time and money.
Where to look;
Approved Supplier Lists
Most organisations should have an up-to-date PSL, these lists usually comprise licensed and insured local contractors.
If a recommendation leads to a contractor not on an approved supplier list, consider them too provided they meet the checklist below.
Another really good place to look is our two Industry Associations: The British Association of Landscape Industries (BALI) and The Association of Professional Landscapers (APL). Search for registered members in your area on their website’s.
What to look for;
They must be licensed and insured and have membership of a respected industry association, BALI and APL are both highly regarded and nearly all good landscapers or grounds maintenance contractors are members of at least one of these.
It is important that a contractor is accredited to certification bodies such as CHAS, ISO9001, ISO14001, Health & Safety 18001, Safe Contractor and Construction line. Not all of these are essential, but Safe Contractor and Constructionline are a good start.
3. Experience for the required work
They must have a broad range of experience delivering similar services within similar environments.
4. Local is best
Using a local firm is more a responsible approach. It is also often the case that local firms feel more accountable for quality, and can provide better auditing, quality control and supervision. Response times for handling ad hoc service enquiries are also quicker.
5. Good communication & transparency
Contractors must ensure that they are able to provide regular performance/quality reports to customers and enable customers to view live work schedules via a shared portal or similar.
Websites should provide credible recommendations from previous customers affirming the performance and quality of their work.
7. Customer Satisfaction
Good contractors focus on Customer Satisfaction, and it should be possible to find out how Customer Satisfaction is measured, some contractors have a Customer Feedback page on their website, others will be happy to show you Customer Feedback data.
8. A partnership with responsibility
A good grounds maintenance contractor is more than one who turns up when they say they’re going to and delivers a great service on the ground. Today’s Grounds Maintenance Contractors must think about their responsibilities, the impact of their activities and working practices, the chemicals and machinery they use, and the effects that they have upon the environment, both locally and globally. Asking questions and looking for industry and ISO accreditations will help you to understand how responsive and responsible the business or organisation is.
For more advice contact firstname.lastname@example.org or call our Banbury Office on 01295 817628.
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